Student Success Coach

Ferrum, VA

Full Time

Education Specialists

Mid Level

The Student Success Coach will assist students in navigating their academic journeys, addressing barriers to success, and developing academic and career plans. You will monitor student progress closely, identifying at-risk students and collaborating with faculty, staff, and campus resources to ensure students persist toward degree completion. Through regular communication, resource referrals, and targeted support, you will empower students to achieve their academic and professional goals. Additionally, you will contribute to the development of innovative programs to enhance student retention and success while maintaining accurate records and participating in ongoing professional development. This role offers the opportunity to make a meaningful impact on student success and development.

Essential Functions:

Contributes to persistence, retention and completion by regularly monitoring student progress, using a case-management model. Intervenes, advocates, and recommends resources and solutions to alleviate barriers to success.
Serves as the primary point of contact for Student Success.
Establishes a relationship of trust in which students can share aspirations, concerns and interests.
Assesses assigned new students' academic needs and career goals and creates an Academic Plan for Success. For new students, this will use various assessments to develop the Academic Plan for Success.
Coordinates and provides support services such as academic development, time management, study skills, wellness coaching, and referrals for academic tutoring.
Motivates and encourages students' persistence toward achieving a post-secondary degree.
Identifies at-risk students and resolves student problems by clarifying issues, researching and exploring options, and implementing solutions. As necessary, escalate unresolved problems to appropriate parties and follow up to ensure resolution.
Works with assigned students from onboarding through graduation by communicating with students weekly and at other regular intervals per College expectations.
Closely tracks students' progress to ensure class attendance and academic progress, identifying trends and behaviors that indicate a need for intervention. Respond to Early Academic Alerts with the student and appropriate College faculty and staff.
Provides required data and reports to the Director of Financial Literacy and Student Success, and other College staff to monitor student progress and benchmarks regularly.
Assists assigned students in connecting with campus and community resources to provide support and success.
Collaborates with students and with the students' faculty, Office of Student Life and Engagement personnel, athletic coaches, financial aid, Office of Career Services, business office staff, and other appropriate parties to align efforts and to develop intentional interventions to help students progress toward their academic goals.
Provides proactive academic advising and success coaching for all first-year students and students who have not declared a major.
Collaborates with the student and the Office of Career Services to help students envision and achieve their post-graduation goals.
Connects students with appropriate resources for financial literacy counseling.
Ensures the accuracy of records of wellness coaching, advising appointments, and outreach efforts are maintained and entered into the Carter Center for Academic Success (CCAS) electronic database.
Teaches one section of Gateway Freshman Seminar per year.
Participates in training and professional development activities necessary to increase knowledge and skills required of Student Success Coaches.
Develops knowledge of necessary technology and adherence to College curriculum, policies and procedures related to degree requirements, courses, course selection, scheduling, pre-registration, registration, and College admission.
Works as an active member of the Carter Center for Academic Success. Provides support and development to overarching CCAS programs and initiatives.
Performs other duties as assigned.

Minimum Qualifications:

Bachelor’s degree in psychology, social work, sociology, counseling, education, or a related academic discipline.
At least one (1) year of experience providing specialized support services to students.
Demonstrated experience working collaboratively in a diverse, inclusive, and student-centered environment with students of various learning styles, abilities, cultures, identities, and life experiences.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Do you have a valid driver's license?*

What's your citizenship / employment eligibility?*

What's your highest level of education completed?*

College or University*

Are you 18 years of age or older?*

Desired salary

Earliest start date?

Have you ever been convicted of a felony?*

If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:

References: Please enter names and contact information:*

Shift(s) available to work?* Full-TimeSeasonal

Do you have relatives working at Ferrum?*

If yes, please list names

Have you ever been employed by Ferrum?*

If so, when?*

If you have worked for Ferrum under another name, please list name(s)?

Please list all education.

Include school attended, graduation year, degree obtained, and major.*

Please list previous employment.

Include employer, start date, end date, job title, and a brief description of job duties.*

Please list any skills, trainings, or qualifications.*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application

Thank you for visiting our Careers page. We invite you to explore our current openings and apply for positions that align with your qualifications and interests.

Student Success Coach

Apply for this position